We act as an alert service if a member does not answer their telephone when we call. When this happens, the Morning Caller will try to locate them, perhaps at the club which they regularly attend, if applicable. If we are unable to locate them and verify that they are safe, the operator will alert their nominated contact(s) who then checks on the person and advises us of their condition. It is beneficial for the nominated contact to be a friend or relative who stays nearby and has keys to the house. It may be that their nominated contact will know of their whereabouts and that there is no cause for concern. However, if we are unable to get in contact with any nominated contact the operator will ask the local Police to make a visit.

If our member has  to leave the house before we are due to call, then they must call us and let us know. This means that we know that they are safe and we do not need to alert their nominated contacts. There is a  24 hour answering machine on our number, 336 7766, where a message can be picked up by staff at the start of the day.